Worldcoin Help Center

(EU, Argentina, & Chile Only) In order to receive support, how do I check which off-ramp provider performed my withdrawal?

1. Navigate to your Transaction History on World App by tapping on the “Clock” icon on the upper-right corner.

 

2. Identify the specific transaction and select it to see specific details.

 

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3. Once you identify which off-ramp provider performed your withdrawal which is listed under Provider, copy the External Transaction ID, the Transaction Hash of the withdrawal and Optimism wallet address of your World App.

 

4. Reach out to the specific off-ramp provider:

  a) Ramp Network: https://support.ramp.network/en/

  b) Manteca:

  c) AlfredPay: https://api.whatsapp.com/send?phone=19547621830&text=Hola%20necesito%20ayuda

  d) Unlimit: https://www.crypto.unlimit.com/support/

 

The off-ramp provider support team will be more than happy to help you with your concerns.

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