1. Go to the Wallet tab in World App, and then navigate to your Transaction History by tapping on the “Clock” icon on the upper-left corner.
2. Identify the specific transaction and select it to see specific details.
3. Once you identify which off-ramp provider performed your withdrawal which is listed under Provider, copy the External Transaction ID, the Transaction Hash of the withdrawal, and the wallet address of your World App.
4. Reach out to the specific off-ramp provider:
a) Ramp Network: https://support.ramp.network/en/
b) Manteca:
- Argentina - https://ramp.manteca.dev/support/arg
- Chile - https://ramp.manteca.dev/support/chl
- Guatemala: https://ramp.manteca.dev/support/gtm
c) AlfredPay: https://api.whatsapp.com/send?phone=19547621830&text=Hola%20necesito%20ayuda
d) Unlimit: https://www.crypto.unlimit.com/support/
e) TransFi: https://transfi-customersupport.freshdesk.com/support/tickets/new
The off-ramp provider support team will be more than happy to help you with your concerns.